Carole Sustak is the Brand Manager for the American Automobile Association (AAA) headquartered in the San Francisco Bay Area. She is a key player in the Membership and Brand Marketing team. As a brand manager, she is responsible for online trademark protection, a program which has been in place since 2006. Carole is in charge of paid search campaigns as well as eliminating PPC scams by companies looking to peel prospective customers away from AAA.